SatisfactionSurvey.ca and ss9.ca is operated by a division of Arlington Woods Technologies Inc.
Arlington Woods Technologies Inc are committed to providing websites and services that respect the privacy of visitors. This privacy notice summarizes the privacy practices for our websites.
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites, as well as time of the interaction and other common details. The IP address, on its own, may not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual or a short list of possible individuals using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a Web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, we do not automatically gather any specific information from you, such as your name, telephone number or email address, and while we use "cookies" to help us provide our web sites we do not track your internet activity across non-Arlington Woods Technologies websites. Arlington Woods Technologies would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact or survey form.
Users submitting a survey form (including a Customer Satisfaction Survey) are voluntarily providing the information in the survey form to us, along with the date and time and IP address from which the form was submitted, in order for us to share the submitted information with the client who has requested the survey. Their privacy policies should provide additional details how they may use information submitted in such a form, and users having concerns should verify all applicable policies before submitting a survey form.
Clients of Arlington Woods Technologies will provide additional information in order for us to provide our services to them. This additional information includes personal user information including an email address, password for logging into the client management portion of our website, and other information as requested and identified. We will use this information in order to provide our services to you, and a so-called session cookie is used to hold login information. This information is not correlated nor shared with other companies.
Where Arlington Woods Technologies accepts online payments from clients, we use the services of third-party payment processors, such as PayPal. Credit Card numbers are not shared with Arlington Woods Technologies by such payment processing companies.
Arlington Woods Technologies will use additional tools to analyze web traffic from visitors to our website in order to improve the user experience. To do so, we may collect information on the time and date of visits to our site, information about the browser used, and the particular webpage visited, and other relevant data as may be collected by services such as Google Analytics.
If we notice behaviours which have degraded our service, or are likely to degrade our service, Arlington Woods Technologies may take steps to attempt to identify the source of such degradation, including the collection of data relevant to the prevention of such degradation and restoration of our service to normal levels. In severe cases, it may become necessary to take legal action; however, such steps would only be taken in isolated and severe cases.